For practitioners subscribed to Likertly. Last updated: May 2026
You can cancel your Likertly subscription at any time from the Billing page in your dashboard. Cancellation stops future renewals immediately. Your access continues for the remainder of the period you have already paid for.
Likertly is a digital subscription service with no free trial. The first charge is processed at checkout, and each subsequent renewal is charged on the same day of the month (monthly plans) or year (annual plans).
If you cancel within 14 days of your initial subscription start date and have not used the service in any material way (no client invitations sent, no screening results created), you may request a full refund of your initial charge by contacting info@likertly.com.
Outside the 14-day window, the current paid period is non-refundable. Cancelling stops future renewals; it does not refund the current period.
If you downgrade from a higher tier (e.g. Agency → Practice) mid-period, the unused portion of your higher-tier payment is refunded pro-rata to your original payment method, and your subscription continues on the lower tier. Pro-rata refunds typically arrive within 5–10 business days, depending on your card issuer.
Annual plans benefit from a discounted rate. If you cancel an annual plan before the term ends and request a refund within the 14-day window described in section 2, the full charge is refunded. After the 14-day window, annual plans are not refundable for the unused portion (you keep access until the term ends).
If you believe you have been charged in error, charged twice for the same period, or charged after a confirmed cancellation, contact info@likertly.com within 60 days of the charge. We will investigate and refund any erroneous charge in full.
Email info@likertly.com with:
We respond within 2 business days. Approved refunds are processed back to your original payment method.
Please contact us first if you have a billing concern — we are responsive and almost all issues can be resolved with a refund or credit faster than a chargeback. Filing a chargeback before contacting us may result in your account being suspended pending resolution with the card issuer.
For any refund-related question:
Email: info@likertly.com
Postal: Aquasoft (Pty) Ltd, PO Box 38114, Garsfontein East, Pretoria, 0060, South Africa